Privacy Policy

The Wellness Drops ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile IV therapy services or visit our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name, date of birth, and contact information (phone number, email address)
• Physical address (for mobile service delivery)
• Payment information
• Emergency contact information

Health Information

• Medical history and current health conditions
• Allergies and current medications
• Health intake and screening forms
• Treatment records and informed consent forms

Website & Technical Data

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Treatment: To provide safe and effective IV therapy services tailored to your needs.
• Payment: To process payments and manage billing for services rendered.
• Communication: To schedule appointments, send reminders, and respond to your inquiries.
• Operations: To improve our services, maintain records, and comply with legal obligations.
• Safety: To ensure the safety and appropriateness of treatments provided.

3. How We Share Your Information

We do not sell, rent, or trade your personal or health information to third parties. We may share your information only in the following circumstances:

• With your consent: When you provide explicit authorization for us to share your information.
• For treatment purposes: With healthcare professionals involved in your care, in compliance with HIPAA regulations.
• As required by law: To comply with legal obligations, court orders, or regulatory requirements.
• Business associates: With trusted service providers who assist in our operations (e.g., payment processors), subject to appropriate confidentiality agreements.

4. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted storage and transmission of sensitive data
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on privacy and security procedures

While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

6. Data Retention

We retain your personal and health information in accordance with applicable laws and professional standards. In the State of Florida, medical records must be retained for a minimum of five (5) years from the date of last contact with the patient, or in the case of a minor, for five years after the patient reaches the age of majority.

After the required retention period, records will be securely destroyed or de-identified in accordance with HIPAA requirements.

7. Your Rights Under HIPAA

As a client, you have the following rights regarding your protected health information (PHI):

• Right to access: You may request a copy of your health records.
• Right to amend: You may request corrections to your health information if you believe it is inaccurate.
• Right to restrict: You may request limitations on how your health information is used or disclosed.
• Right to an accounting: You may request a list of certain disclosures we have made of your health information.
• Right to a copy of this policy: You may request a paper copy of this Privacy Policy at any time.
• Right to file a complaint: You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.

8. Children's Privacy

Our services are intended exclusively for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. We do not provide IV therapy services to minors or pediatric clients. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: